Cancellation, Return, and Refund Policy

Last updated: 10/17/2024

At SOF Industries, we are committed to customer satisfaction. Please review our policies below regarding order cancellations, returns, and refunds.

Orders can be canceled within 24 hours of placement, provided they have not yet been processed for shipping.
To request a cancellation, please contact us immediately at support@sofindustries.com with your order number.
If your order has already been processed or shipped, you will need to follow our return policy.

We accept returns under the following conditions:

Eligibility for Returns:
- Items must be in their original condition, unused, and in their original packaging.
- Returns must be initiated within 30 days of receiving the item.
Non-Returnable Items:
- Certain items are non-returnable, including but not limited to:
  - Custom-made or personalized items
  - Digital downloads or software
  - Gift cards
Return Process:
- Contact our customer support at support@sofindustries.com to initiate the return. Please include your order number and reason for return.
- We will provide you with a return authorization and instructions for shipping the item back.
- You are responsible for return shipping costs unless the item is defective or incorrect.
Restocking Fee:
- A restocking fee of 5% may apply to certain returns.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds:
- Refunds will be processed within 14 business days and automatically applied to your original method of payment.
- Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect items).
Late or Missing Refunds:
- If you haven’t received a refund within the expected time frame, first check with your bank or credit card provider, as there may be a delay in processing.
- If you still have not received your refund, please contact us at support@sofindustries.com.

We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@sofindustries.com with details of the issue and your order number.

For further assistance regarding cancellations, returns, or refunds, please contact us:

Thank you for shopping with SOF Industries!