Last updated: 10/17/2024
Welcome to SOF Industries! We strive to ensure a seamless and efficient shipping experience for all of our customers. Please review our shipping policies below.
1. Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Domestic Shipping: Standard shipping typically takes 3-7 business days.
Note: Delays may occur due to customs or unforeseen shipping issues.
3. Shipping Destinations
- We offer shipping to most countries worldwide. However, some restrictions may apply to certain destinations.
- If we are unable to ship to your location, you will be notified during checkout.
4. Shipping Carriers
- We use reputable carriers such as USPS, UPS, and others depending on your location and order size.
5. Order Tracking
- Once your order is shipped, you will receive a shipping confirmation email with tracking information to monitor the status of your shipment.
6. Customs, Duties & Taxes
- SOF Industries is not responsible for any customs or import taxes that may apply. All fees imposed during or after shipping are the responsibility of the customer.
7. Missing or Lost Packages
- If your package is lost in transit, please contact our customer service team at support@sofindustries.com as soon as possible, and we will assist in resolving the issue.
8. Shipping Address Changes
- If you need to change your shipping address after placing an order, please contact us immediately. We can accommodate changes if the order has not yet been processed.
9. Damaged or Incorrect Orders
- In the event that your order arrives damaged or you receive the wrong item, please email us at support@sofindustries.com with your order number and a photo of the damaged or incorrect item. We will work with you to resolve the issue as quickly as possible.
10. Contact Us
For any shipping-related inquiries, feel free to contact our customer support at:
- Email: support@sofindustries.com
- Phone: 918-699-9086
Thank you for shopping with SOF Industries!